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Terms & conditions

The terms and conditions for shipments, promotions and our website are listed below

At Virgin Atlantic Cargo we take great care in providing our customers and users of our website, all necessary information and advice. Please take the time to read our terms and conditions documented below.

Virgin Atlantic Cargo is a division of Virgin Atlantic Airways Ltd.  Please note that Virgin Atlantic Cargo act as an agent for Virgin Australia through VA Cargo Ltd on certain routes in which case the Virgin Atlantic Cargo Conditions of Carriage apply. 

As a consequence of our transatlantic joint venture with Delta Air Lines, we are cooperating both commercially and operationally on flights between the UK, North America and Mexico.

Please contact us at for further information about Virgin Atlantic Cargo or our website.