This site is operated and managed by Virgin Atlantic Cargo, a trading division of Virgin Atlantic Airways Ltd which is a company incorporated under English law (Company Number: 01600117) whose registered office is at The Office, Manor Royal, Crawley, West Sussex, RH10 9NU. Head Office telephone number: +44 (0) 844 811 0000.

All information available on this site is provided to you 'as is' with no guarantee of completeness, accuracy, timeliness or of results obtained from the use of this information and is supplied without warranty or representation of any kind, expressed or implied, including but not limited to any implied warranties or implied terms of merchantability, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded to the fullest extent permitted by applicable law. By accessing this website you agree that Virgin Atlantic Cargo and/or Virgin Atlantic Airways Ltd will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this website, or from our access of other material on the internet via links from this site, save to the extent that such losses cannot be excluded by applicable law.

The names VIRGIN ATLANTIC and VIRGIN ATLANTIC CARGO, and the Virgin Atlantic logo and the Virgin Atlantic Cargo logo are trade marks and may not be used or reproduced for any purposes without the permission of their respective owners.

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Our General Conditions of Carriage will be published soon.

NOTICE CONCERNING CARRIERS’ LIMITATION OF LIABILITY
IF THE CARRIAGE INVOLVES AN ULTIMATE DESTINATION OR STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE, THE WARSAW CONVENTION OR THE MONTREAL CONVENTION MAY BE APPLICABLE AND IN MOST CASES LIMIT THE LIABILITY OF THE CARRIER IN RESPECT OF LOSS OF, DAMAGE OR DELAY TO CARGO. DEPENDING ON THE APPLICABLE REGIME, AND UNLESS A HIGHER VALUE IS DECLARED, LIABILITY OF THE CARRIER MAY BE LIMITED TO 19 SPECIAL DRAWING RIGHTS PER KILOGRAM OR 220 FRENCH GOLD FRANCS PER KILOGRAM, CONVERTED INTO NATIONAL CURRENCY UNDER APPLICABLE LAW. CARRIER WILL TREAT 250 FRENCH GOLD FRANCS TO BE THE CONVERSION EQUIVALENT OF 19 SPECIAL DRAWING RIGHTS UNLESS A GREATER AMOUNT IS SPECIFIED IN THE CARRIER’S CONDITIONS OF CARRIAGE.
CONDITIONS OF CONTRACT

1.    In this contract and the notices appearing hereon:

CARRIER includes the air carrier issuing this air waybill and all the carriers that carry or undertake to carry the cargo or perform any other services related to such carriage.
SPECIAL DRAWING RIGHT (SDR) is a special drawing right as defined by the international monetary fund.
 
WARSAW CONVENTION means whichever of the following instruments is applicable to the contract of the carriage:
The convention for the unification of certain rules relating to the international carriage by air, signed at Warsaw, 12th October 1929;

That convention as amended at The Hague on 28th September 1955;

That convention as amended at the Hague 1955 and by Montreal Protocol no. 1, 2 or 4 (1975)as the case may be.

MONTREAL CONVENTION means the convention for the unification of certain rules for international carriage by air, done at Montreal on 28th May 1999.

2./2.1 Carriage is subject to the rules relating to the liability established by the Warsaw convention and the Montreal convention unless such carriage is not “international carriage” as defined by the applicable conventions.

2.2 To the extent not in conflict with the foregoing, carriage and other related services performed by each carrier are subject to:

2.2.1 Applicable laws and government regulations;

2.2.2 provisions contained in the air waybill, carrier’s conditions of carriage and related rules, regulations, and timetables (but not the times of departure and arrival stated therein) and applicable tariffs of such carrier, which are part hereof, and which may be inspected at any airports or other cargo sales offices from which it operates regular services. When carriage is to/from the USA, the shipper and the consignee are entitled, upon request, to receive a free copy of the carrier’s conditions of carriage. The carrier’s conditions of carriage include, but are not limited to:

2.2.2.1 Limits on the carrier’s liability for loss, damage or delay of goods, including fragile r perishable goods;

2.2.2.2 Claims restrictions, including time periods within which shippers or consignees must file a claim or bring an action against the carrier for its acts or omissions, or those of its agents;

2.2.2.3 rights, if any, of the carrier to change the terms of the contract;

2.2.2.4 rules about carriers right to refuse to carry;

2.2.2.5 rights of the carrier and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternative carrier of aircraft  and rerouting.

3.    The agreed stopping places (which may be altered by carrier in case of necessity) are those places, except the place of departure and place of destination, set forth on the face of hereof or shown in carrier’s timetables as scheduled stopping places for the route. Carriage can be performed hereunder by several successive carriage is regarded as a single operation.

4.    For carriage to which is neither the Warsaw convention nor the Montreal convention applies, carrier’s liability limitation shall not be less than the per kilogram monetary set out in the carriers tariffs or general conditions of cargo lost, damaged or delayed, provided that any such limitation of liability in an amount less than 19 SDR per kilogram will not apply for carriage to or from the United States.

5./5.1 Except when the carrier has extended credit to the consignee without the written consent of the shipper, the shipper guarantees payment of all charges for the carriage due in accordance with carrier’s tariff, conditions of carriage and related regulations, and applicable laws (including national laws implementing the Warsaw convention and the Montreal convention), government regulations, orders and requirements.

5.2 When no part of the consignment is delivered, a claim with respect to such consignment will be considered even though transportation charges thereon are unpaid.

6./6.1 For cargo accepted for carriage, the Warsaw convention and the Montreal convention permit the shipper to increase the limitation of liability by declaring a higher value for carriage and paying a supplement charge if required.

6.2 In carriage to which neither the Warsaw convention nor the Montreal convention applies the carrier shall, in accordance with the procedures set forth in its general  conditions of carriage and applicable tariffs, permit shipper to increase the limitation of liability by declaring a higher value for carriage and paying a supplemental charge if so required.

7./7.1 In cases of loss of, damage or delay to part of the cargo, the weight to be taken into account in determining the carriers limit of liability  shall only be the weight of the package or packages concerned.

7.2 Notwithstanding any other provisions, for “foreign air transportation” as defined by the U.S. Transportation code:

7.2.2 in the case of loss of, damage or delay to a part of shipment, the shipment weight in 7.2.1 shall be prorated to the packages covered by the same airway bill whose value id affected by the loss or damage to one or more articles in a package shall be the weight of the entire package.

8. Any exclusion or limitation of liability applicable to the carrier shall apply to carrier’s agents, employees and representatives and to any person whose aircraft or equipment is used by the carrier for carriage and such person’s agents, employees and representatives.

9. Carrier undertakes to complete the carriage with reasonable dispatch. Where permitted by applicable laws, tariffs and government regulations, carrier may use alternative carriers, aircraft or modes of transport without notice but due to regard to the interests of the shipper. Carrier is authorised by the shipper to select the routing and all intermediate stopping places that its deems appropriate or to change or deviate from the routing shown on the face of hereof.

10. Receipt by the person entitled to delivery of the cargo without complaint shall be prima facie evidence that the cargo has been delivered in a good condition and in accordance with the contract of carriage.

10.1 In the case of loss of, damage or delay to cargo a written complaint must be made to the carrier by the person entitled to delivery. Such a complaint must be made:

10.1.1 In the case of damage to the cargo, immediately after discovery of the damage and at least 14 days from the date of receipt of the cargo;

10.1.2 In the case of delay, within 21 days from the date on which the cargo was placed at the disposal of the person entitled to delivery.

10.1.3 In the case of non-delivery of the cargo, within 120 days from the date of issue of the air waybill, or if an air waybill has not been issued, within 120 days from the date of receipt of the cargo for transportation by the carrier.

10.2 Such complaint may be made to the carrier, whose air waybill was used, or to the first carrier or to the last carrier or to the carrier, which performed the carriage during which the loss, damage, or delay took place.

10.3 Unless a written complaint is made within the time limits specified in 10.1 no action may be brought against the carrier.

10.4 Any rights to damages against the carrier shall be extinguished unless an action is brought within two years from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped.

11. Shipper shall comply with all applicable laws and government regulations of any country to or from which the cargo may be carried, including those relating to the packing, carriage or delivery of the cargo, and shall furnish such information and attach such documents to the air waybill as may be necessary to comply with such laws and regulations. Carrier is not liable to shipper and shipper shall indemnify carrier for loss or expense due to shipper’s failure to comply with this provision.

12. No agent, employee or representative of the carrier has authority to alter, modify or waive any provisions of this contract.