Skip to footer

Privacy Policy

We hope you enjoy using our website, safe in the knowledge that we are committed in protecting your privacy and security online.

For full details about how we use and store your data, please read through our privacy policy below.

General information

Virgin Atlantic Cargo (“Virgin Atlantic Cargo”/”we”/”us”) is based on a partnership with our customers and this extends to the way we handle your personal information. We make a point of working with our customers when it comes to their information privacy.

Here at Virgin Atlantic Cargo we are committed to protecting your privacy online as securely as we would our customer information in our cargo reservations system. You have control over the information we store about you and what types of information (if any) you would like to receive from us.

This Privacy Policy describes information that we collect about you; how we use and protect this information; and the choices you can make about how we use it.

Collection and use of personal information

Virgin Atlantic Cargo is required to deal with the personal information it collects in accordance with the data protection laws of the countries in which it collects, uses or holds the information. Personal information is any information about an individual that identifies an individual, or by which the individual's identity can reasonably be ascertained.

Virgin Atlantic Cargo takes its responsibility regarding the protection of personal information very seriously. This privacy statement sets out our practices and procedures in relation to the collection, use and handling of personal information that we may obtain through the Virgin Atlantic Cargo website (the “Website”).

Why do we need your personal information

When you use services provided on this Website you may be asked to provide personal information such as your name and contact details. We require this information for the following purposes:

• registering you with our Website and administering our Website services to you and your business;
• processing legitimate cargo consignment bookings for you or for another person for whom you are legally   authorised to act;
• administering promotional offers to you;
• responding to any queries which you may send to us by e-mail;
• bringing you news of our products and services; and
• reviewing, developing and improving the services we provide.

If you choose not to provide all the personal information we request, you will still be able to visit our Website but you or your business may be unable to access certain options or services.

How do we collect personal information

Where possible, we collect personal information directly from the individual to whom the information relates. The Website contains interactive facilities, such as registration, where personal information may be collected. In addition we may, if necessary, obtain personal information about you from third parties, including from other persons connected with your business and regulatory authorities.

Who do we disclose your personal information to

We may disclose your personal information for any of the above purposes to:

• third parties that we use for the provision of certain services, such as ground handling and logistical services related to the transportation of goods;
• to anyone to whom we transfer or may transfer our rights and duties under any agreement we have with you or your business;
• customs or other regulatory authorities in the country of departure and/or destination in order to comply with the law in those countries; and
• employees and agents of Virgin Atlantic Cargo.

Where the information is disclosed to our contractors, we prohibit those contractors from using personal information except for the specific purposes for which we supply it.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Direct Marketing

We may also use the personal information we collect from you to inform you about new products and services we provide, and special offers. We will generally only do so if you have agreed to receive direct marketing communications when becoming one of our customers. If you have agreed to receive direct marketing material, you can let us know at any time if you no longer wish to receive such material by sending an email to, or clicking the unsubscribe link at the bottom of the email.


Virgin Atlantic Cargo will take appropriate steps to protect the personal information we collect from you. We have implemented technology and security features to safeguard the privacy of your personal information.

Keeping your personal information up to date for Online Bookings

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out of date, please contact us by sending an email to and we will correct this information.

Privacy and our website

The type of personal information we collect on the Website depends on how you make use of the Website. When you visit the Website, your server address, domain name, the date and time of the visit and the pages viewed will be recorded.

For further information on how we may use “cookies” please see the Virgin Atlantic Cargo Cookie Statement.

If you send us an email

If you send us an email containing personal information, we will take reasonable steps to ensure the confidentiality of that information. The content of e-mails is sometimes monitored by our host for maintenance and fault detection purposes. We may also monitor emails for legal compliance purposes.
Although we take steps to protect information sent by e-mail, e-mail is not a 100% secure method of communication. If you are concerned about sending your personal information to us in this manner you may prefer to contact us by telephone or in writing.

Notification of changes to policy

If we decide to change our privacy policy, we will post those changes on the Website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If at any point we decide to use personal information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Access to your personal information

You have the right to see your personal information we hold. We will, on request, provide you with access to the information, unless there is an exception which applies under applicable data protection legislation in your country. If we refuse to provide you with access to the information, we will explain why.

If you wish to gain access to your personal information, please email your request to we We will respond to you as soon as possible.

Our contact details

Please contact us if you have any other questions about our Privacy Policy by emailing us at